Order Status

Track your order

Enter the tracking number from your shipping confirmation email to see where your wallet is.

You'll find this in the shipping confirmation email we send once your order leaves our facility. It is not the same as your order number.

What happens after you order

Every order moves through four stages. Tracking goes live at stage three.

  1. Order placed

    You receive an order confirmation email straight away. If it hasn't arrived, check your spam folder.

    Immediately

  2. Preparing your order

    Your wallet is picked, inspected, and packed. Orders placed after the daily cutoff begin the next business day.

    [HANDLING TIME]

  3. In transit

    We email you a tracking number the moment your parcel is collected. Tracking can take 24–48 hours to show its first scan.

    [TRANSIT TIME]

  4. Delivered

    Your parcel arrives at the address on your order. No signature is required unless you requested one.

    [TOTAL TIME]

Common questions

I have an order number but no tracking number

Those are different. Your order number appears in your confirmation email as soon as you check out. Your tracking number is issued later, when the parcel is collected. If your order is still in the preparing stage, no tracking number exists yet.

My tracking number returns no results

A number typically takes 24 to 48 hours to register its first scan. If nothing appears after two business days, email us and we'll check it against our records.

Tracking hasn't updated in several days

Gaps are normal in the middle of a journey, particularly between the point of collection and arrival at the delivery carrier. As long as the parcel is moving toward its destination, no action is needed. If tracking is static for more than seven business days, contact us.

Tracking says delivered but nothing arrived

Check any porch, mailroom, or alternative safe location, and ask household members and immediate neighbours. Carriers occasionally scan a parcel as delivered up to a day before it arrives. If it hasn't turned up after 24 hours, email us and we'll open a trace with the carrier.

Can I change my delivery address?

We can update an address while your order is still being prepared. Once a parcel is collected, the address is fixed and we can no longer change it. Email us as soon as possible if you need a correction.

Will I be charged anything on delivery?

[CONFIRM AGAINST FULFILMENT DECISION — see notes]